How long is my price locked in for?

Your price is locked in for 14 days from the time of submission. As long as your device reaches us within that window, you’ll receive the agreed amount.

How do I get my device to you?

You can either drop it off in-store, book a local collection, or post it to us. Whatever works best for you.

When will I be paid?

We process and test your device the same day it arrives. If everything checks out, you’ll be paid that same day.

What if the device condition doesn’t match?

If your device differs from the condition you selected, we’ll get in touch with a revised offer. You’ll have the option to accept or decline with no obligation.

Do I need to reset or prepare my device?

Yes — please remove iCloud/Google accounts and reset your phone before sending. This helps avoid delays and ensures fast payment.

Can I drop in without booking?

Absolutely. You're welcome to visit our store any time during opening hours. Here’s where to find us.

Need to chat or ask something else?

No problem. Just contact us and we’ll be happy to help.