Returns

Changed your mind? Send it back.

Return anything you bought from us, in the studio or online. Here's how long you have, what we need, and how to start.

Start a return

Sign in to Your Calatech with a code we email you, using the email you bought with. Choose the purchase, then Get help.

Call 01440 840844Email support@calatech.co.ukChange-of-mind instructions are emailed straight away. Anything else, we reply within one working day.

How long you have

Certified

45 days

Our 45-day test drive, from the day of collection or delivery.

Essentials

30 days

From the day of collection or delivery.

Accessories

14 days

From the day of collection or delivery.

Bought online?

You also have the legal 14-day right to cancel. That refund includes the original standard delivery charge.

Before you send it back

  • Unlocked: Find My / iCloud turned off on Apple; Find My Mobile and your Google (and Samsung) account removed on Android.
  • Erased.
  • Undamaged. We only make a deduction if it comes back damaged.

There's no restocking fee.

How to return it

  1. Start your returnSign in to Your Calatech, choose the purchase, then Get help. Or call or email us.
  2. Post it, or bring it inPost it with a tracked service at your own cost and keep the receipt, or bring it to the studio, no appointment needed. We email your return instructions straight away.
  3. Get your refundA full refund to your original payment method, or a swap if you'd prefer.

Where to post it

Calatech
21-27 Hollands Road Business Centre
Haverhill
CB9 8PU

Write your request number (ASC-26-…) on the parcel.

How long it takes

We process returns within 1–2 working days of them arriving, usually sooner. Refunds usually show within 3–5 working days, though some banks and payment providers take up to 10.

Something wrong with it?

That's a fault, not a return: we email you a prepaid Royal Mail label, or you can bring it in. How warranty claims work.

We may review repeated returns.

This doesn't affect your statutory rights.