Terms & Conditions

By placing an order on our website, you agree to our Terms & Conditions.

1. About Us / Contact

All of our contact information can be found on our Contact Page

2. Status

By placing an order via our site (www.calatech.co.uk) you warrant that:

  • You are legally capable of entering into binding contracts.
  • You are a resident in the UK.
  • You are accessing our site from the UK.
  • When you register with Calatech, you will choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. Do not disclose your password or login details to anyone else. If you believe your account has been compromised, change your details immediately.
  • You are of legal age to purchase any age-restricted items.

3. Contract Formation

After placing an order, you will receive an email acknowledging receipt. This does not mean your order has been accepted. Acceptance is confirmed when we send you a dispatch confirmation.

4. Delivery

  • We offer next working day delivery on all devices, excluding Saturdays and Sundays, via Royal Mail 1st Class Signed For or Special Delivery. Special Delivery is guaranteed by 1pm on the day of delivery.
  • We only post to UK addresses.
  • We can only post orders to the billing address unless valid photo ID is provided. If shipping and billing addresses do not match, we will request photographic ID. If you cannot provide this, we will only ship to the billing address.
  • Orders placed before 4 PM on weekdays (Monday to Friday) will be posted the same day. Orders placed after 4 PM on Friday will be posted the following working day (Monday).

5. Warranty

Every device comes with a warranty against faults:

  • Certified: 2 years.
  • Essentials: the warranty shown on that device's listing (3 months or 1 month).
  • Accessories: 1 year.

The warranty doesn't cover accidental damage, liquid damage, or a device that has been opened or repaired by anyone other than us. We'll only refuse a claim on these grounds with photo evidence.

This warranty is given by Calatech, 21-27 Hollands Road Business Centre, Haverhill, CB9 8PU, and covers devices in the UK.

Battery Re-Fresh Promise. On Certified phones, tablets and watches, if battery health drops below 80% within the first 6 months, we replace the battery free.

Your legal rights are separate from the warranty and aren't affected by it:

  • you have 30 days to reject a faulty item;
  • a fault that appears in the first 6 months is presumed to have been there when you bought it;
  • after 30 days, a fault gets a repair or a replacement first. If that doesn't fix it, you can have a refund or a price reduction.

Making a claim. Sign in to Your Calatech at plus.calatech.co.uk/account with the email you bought with, choose the purchase, then Get help. Or call 01440 840844, or email us. We'll email you a prepaid Royal Mail label, or you can bring the device into the studio.

This doesn't affect your statutory rights.

6. Battery

  • Certified devices ship with battery health of 85% or higher.
  • Essentials listings show the battery health measured on that device.
  • Newer devices may show a battery message or not display battery health in settings. This will be noted in the listing.
  • The Battery Re-Fresh Promise is in section 5. Outside a warranty claim, our paid Battery Re-Fresh service can fit a new battery at any time.

7. Returns

Changed your mind? You can return anything bought from us, in the studio or online:

  • Certified: within 45 days.
  • Essentials: within 30 days.
  • Accessories: within 14 days.

Each period runs from the day of collection or delivery. Online orders also have the legal 14-day right to cancel. That refund includes the original standard delivery charge.

Refunds. We refund in full, to your original payment method, or swap the device if you'd prefer, once it's back with us and is:

  • unlocked: Find My / iCloud turned off on Apple; Find My Mobile and your Google (and Samsung) account removed on Android;
  • erased;
  • undamaged. We only make a deduction if it comes back damaged.

There's no restocking fee.

Starting a return. Sign in to Your Calatech at plus.calatech.co.uk/account, choose the purchase, then Get help. Or call 01440 840844, or email us. Once you choose to post it or bring it in, we email your return instructions straight away.

Sending it back. Return postage is yours: use a tracked service and keep the receipt. Or bring it to the studio, no appointment needed. Post it to Calatech, 21-27 Hollands Road Business Centre, Haverhill, CB9 8PU, with your request number (ASC-26-…) written on the parcel.

Timing. We process returns within 1–2 working days of them arriving, usually sooner. Refunds usually show within 3–5 working days, though some banks and payment providers take up to 10.

We may review repeated returns.

This doesn't affect your statutory rights.

8. Payments and Pricing

  • Payments can be made by debit or credit card, PayPal, Apple Pay, or cash.
  • Prices are as quoted on our site, except in cases of obvious error.
  • Prices may change, but this does not affect orders with a Dispatch Confirmation.
  • We are not obligated to provide items at an incorrect (lower) price if the error is obvious and unmistakable.

9. Cancellations

If your order hasn't been dispatched yet, contact us and we'll cancel it and refund your payment. If it has been dispatched, it can be returned under section 7.

10. Data Removal

  • Customers must remove all personal data from devices before sending them for returns or repairs. We are not responsible for any data loss.

11. Risk and Title

  • Risk of loss or damage to items passes to the customer upon delivery. Ownership of items does not transfer until full payment is received.

12. Postage for returns and claims

For a change-of-mind return, postage is yours: use a tracked service and keep the receipt. For a fault, we email you a prepaid Royal Mail label. Either way, you can bring it to the studio instead.

13. Our Liabilities

  • We warrant that any product purchased from us is of satisfactory quality and reasonably fit for common purposes.
  • Our liability is limited to the purchase price and foreseeable losses. This does not include liability for death or personal injury caused by our negligence, under the Consumer Protection Act 1987, for fraud, or any matter where liability cannot be excluded by law.
  • We are not responsible for indirect losses such as loss of income, business, profits, contracts, anticipated savings, data, or management time, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
  • We are not liable for any damage, injury, or loss caused by improper use of the device, including but not limited to fire, explosion, or harm resulting from misuse or unauthorized modifications.
  • Please follow the safety guidelines provided with the device.

Sell My Tech - Terms & Conditions

When filling out our sell form to receive a quote, please note this is an initial estimate based on the details you provide.

1. Quotation and Final Offer

  • The price we will pay for your device will be finalised after we have received, fully checked, and tested it to ensure it matches the provided grade and details. If discrepancies are found, we will revise our offer accordingly.

2. Data Removal and Device Preparation

  • Please remove all personal data, including iCloud/Google accounts, from your device before sending it to us. We are not responsible for your personal data. Where possible, we will wipe all data before evaluating the device.
  • All SIM and memory cards must be removed from the device. Any SIM or memory cards we receive will be destroyed, and we are not liable for replacement costs.
  • Ensure any contracts involving your device are terminated prior to sending it. Failure to make payments on any contracts may result in your device being blacklisted.
  • Devices with passcode or screen locks will need to have these removed. We will contact you if your device is locked upon receipt.

3. Device Condition and Grading

  • Accurately grade your device according to our categories and descriptions. While we strive to pay the quoted price, it may be adjusted for discrepancies.
  • If your device is high value and linked to an ongoing contract, we may require ID before payment to protect against blacklisted or fraudulent devices. Devices flagged as lost or stolen will be reported to authorities.

4. Unacceptable Devices

  • We cannot accept devices blacklisted due to being reported lost or stolen.
  • Devices not matching the described condition will have revised offers. Should you reject a revised offer, we will return the device free of charge, tracked.

5. Shipment and Liability

  • We recommend using Royal Mail Special Delivery for shipments, insuring your device up to £500 (with an option for £1000 insurance at additional cost).
  • You are responsible for any damage, loss, or delays during transit to us.
  • We accept original boxes, chargers, and accessories, but these do not increase the device's value and may not be returned.

6. Payment

  • Payments for fully working devices are processed within 24 hours of receipt.
  • Payments for faulty devices may take 1-3 working days due to necessary checks.
  • Payments are made via BACs or PayPal. Ensure correct bank/PayPal details are provided as we do not accept liability for incorrect details.

7. Title and Risk

  • Your device is your responsibility until it is delivered to us. From then until we pay you or send it back, we are responsible for it.
  • Ownership of the device transfers to us once payment is made.

8. Return Policy

  • If you reject our amended offer, we will return your device within 1-2 working days. Failed delivery attempts will require you to arrange redelivery at your own cost.
  • If you don't accept or reject an amended offer within 14 days of us sending it, we will process payment at the amended price.

9. Additional Conditions

  • Devices under 6 months old or on contract must be confirmed eligible for sale, with all payments up to date.
  • Fraudulent activity, including selling blacklisted devices, will result in legal action.
  • Devices not acceptable for purchase will be returned or recycled after 30 working days without response.

10. Liability

  • We are not liable for unforeseeable losses or damages. Our liability is limited to the purchase price of the device.
  • This does not limit liability for death or personal injury caused by negligence, fraud, or misrepresentation.