Warranty and faults
Something not right? We'll sort it.
Every device we sell comes with a warranty against faults. Here's how long it lasts, what it covers, and your legal rights on top.
Sign in to Your Calatech with a code we email you, using the email you bought with. Choose the purchase, then Get help.
Call 01440 840844Email support@calatech.co.ukWe reply within one working day.
How long you're covered
Certified
2 years
Warranty against faults.
Essentials
As listed
3 months or 1 month. The cover is shown on each listing.
Accessories
1 year
Warranty against faults.
Battery Re-Fresh Promise
On Certified phones, tablets and watches, if battery health drops below 80% within the first 6 months, we replace the battery free.
Not covered
- Accidental damage.
- Liquid damage.
- A device opened or repaired by someone else.
We'll only refuse a claim on these grounds with photo evidence.
Your legal rights, separate from the warranty
- You have 30 days to reject a faulty item.
- A fault in the first 6 months is presumed to have been there when you bought it.
- After 30 days, a fault gets a repair or a replacement first. If that doesn't fix it, a refund or a price reduction.
How to make a claim
- Start a claimSign in to Your Calatech, choose the purchase, then Get help. Or call or email us.
- Send it to us, freeWe email you a prepaid Royal Mail label. Or bring it to the studio, no appointment needed.
Our address
Calatech21-27 Hollands Road Business Centre
Haverhill
CB9 8PU
Write your request number (ASC-26-…) on the parcel.
Changed your mind instead?
That's a return: 45 days on Certified, 30 on Essentials and 14 on accessories. How returns work.
This doesn't affect your statutory rights.