We've got you.
Peace of mind, built in.
We stand by the quality of every device we sell — and every order comes with a solid warranty, giving you confidence from day one.
24-Month Warranty
Included with all Certified, New, and Refurbished devices. That’s two full years of cover — longer than most brand-new phones.
3-Month Warranty on Clearance Devices
Clearance phones may show more wear, but they’re still tested, cleaned, and protected by a 3-month warranty as standard.
What’s Covered by our Warranty
Every Calatech device is protected against faults that can arise from everyday use — so if something isn’t right, we’ll make it right.
Unexpected Faults
We cover any technical issue that arises from normal use — not drops, cracks, or water damage.
Battery Performance
If your battery drains too quickly or doesn’t perform as expected, we’ll replace it free of charge.
Screen or Touch Issues
If the screen is unresponsive, flickering, or behaving strangely — and it wasn’t dropped — we’ll sort it.
Camera & Audio
We cover non-working microphones, speakers, earpieces, and camera hardware faults.
Charging & Power
If your phone isn’t charging properly or keeps turning off unexpectedly, we’ll take care of it.
Internal Hardware Faults
Covers faults like Wi-Fi, Bluetooth, Face ID/Touch ID, or sensors that stop working properly.
What’s Not Covered by Your Warranty
Our warranty is designed to protect you from genuine faults — but some issues fall outside of what we can cover.
Physical Damage
Cracked screens, dents, chips, or damage caused by drops or knocks aren’t covered.
Water or Liquid Damage
We don’t cover faults caused by exposure to water or other liquids, even on water-resistant models.
Unauthorised Repairs or Tampering
If the device has been opened or altered by a third party, the warranty is void.
Software or Account Locks
We can’t cover issues caused by forgotten passwords, iCloud locks, or custom software installs.
Battery Health Decline Over Time
Battery health will naturally reduce with use — this isn’t considered a fault unless it drops abnormally fast.
