Questions? Answered.

Certified phones have 100% original parts, a 2-year warranty and our 45-day test drive.

Essentials are fully working phones priced on their own merits. Any wear or replaced parts are shown on the listing, and they come with 30-day returns and the warranty shown on the listing.

On Certified phones the grade describes how the phone looks, nothing else. Pristine looks new, Excellent shows very light signs of use, and Good shows noticeable cosmetic wear. Every grade works the same and has the same 2-year warranty. See the grades side by side.

Every Certified phone leaves us with battery health of 85% or higher. Essentials listings show the battery health measured on that exact phone, so you know what you're getting.

Yes. Every phone we sell is unlocked and works on any UK network, and abroad.

Yes. Every phone is tested and graded by hand in our Haverhill studio before it leaves us.

Of course. Call us on 01440 840844 or email support@calatech.co.uk to say which phone, and we'll have it ready for you at the studio.

Online, by card, PayPal or Apple Pay, or spread the cost with Klarna in three interest-free payments (18+ · Credit subject to status · T&C apply). In the studio we take card, cash and contactless.

Nothing. Tracked next-day delivery anywhere in the UK, same-day delivery around Haverhill, and collection from the studio are all free.

Order by 4pm, Monday to Friday, and we dispatch it the same day for delivery the next working day. Orders after 4pm or at the weekend go out the next working day.

Yes, from the studio in Haverhill, usually the same day you order. Want to collect on a Saturday? Call us on 01440 840844 to arrange it.

Around Haverhill, yes. Order by 4pm on a weekday and we'll bring it to you that day.

We email you a tracking number as soon as your order is dispatched.

Royal Mail, tracked, as standard. Now and then we use another tracked courier if we need to.

Yes. You have 45 days on Certified phones, 30 days on Essentials and 14 days on accessories, counted from the day of collection or delivery. Online orders also have the legal 14-day right to cancel. How returns work.

Unlocked (Find My and iCloud turned off on Apple; your Google and Samsung accounts removed on Android), erased, and undamaged. You get a full refund to your original payment method, or a swap if you'd prefer. We only make a deduction if it comes back damaged.

If you've changed your mind, you do: send it tracked and keep the receipt, or drop it at the studio, no appointment needed. If it's faulty, we email you a prepaid Royal Mail label.

Sign in to Your Calatech with the email you bought with, choose the purchase, then Get help. Or call us on 01440 840844 or email support@calatech.co.uk.

We process returns within 1–2 working days of them arriving, usually sooner. Refunds usually show within 3–5 working days, though some banks and payment providers take up to 10.

Two years on Certified phones, the cover shown on the listing for Essentials (3 months or 1 month), and one year on accessories. It covers faults, not accidental damage, liquid damage, or a phone that's been opened or repaired by someone else. Warranty and faults.

This doesn't affect your statutory rights.

On Certified phones, tablets and watches, if battery health drops below 80% within the first 6 months, we replace the battery free.

Use our instant quote. Choose your phone, storage and condition, and the price you see is the least we pay: if it's in better condition than you said, we pay more. It's locked for 14 days.

Drop it at the studio (the quickest way), book a free collection around Haverhill and Cambridge, or post it to us with a free tracked label, insured up to £250. Worth more? Send it Special Delivery and we'll refund the postage up to £10. The quote shows which options cover your postcode.

By bank transfer, the same day we receive and check your phone, as long as it matches your description. Phones accepted after 5:30pm, or at the weekend, are paid the next working day.

Dropping it in? Take store credit instead and get 5% more towards a phone from us.

We show you exactly what we found and send a revised offer. Accept it, or we'll send your phone back free, within one working day and insured to its full value. If it's better than you said, we pay the higher price instead.

The model, storage, condition and battery health. The quote asks about each one, so the price you lock in is the price you get.

Before you send it, sign out of your Apple or Google account and erase the phone. We wipe every phone we buy as well, and can give you a certificate on request. Dropping it in? Bring it as it is, and before you leave we check with you that your data has been fully and securely wiped.

Yes, during opening hours. Getting a quote online first locks your price for 14 days.

Two years, on every repair, whether you choose genuine or premium aftermarket parts. It's printed on your receipt.

Genuine means an original manufacturer part. Premium aftermarket is a high-grade part we've tested and stand behind. Genuine costs more, aftermarket less, and both are fitted to the same standard with the same 2-year warranty.

Most repairs booked in before 12pm are ready the same day. If yours needs longer, we tell you before we start. Book a repair.

You don't pay. If we can't complete a repair you've booked, there's no charge. For an unknown fault there's a £25 diagnostic, which comes off your bill if you go ahead.

Yes, free within 3 miles of the studio. We collect, repair and bring it back. Call us on 01440 840844 after booking to arrange it.

Please do. We don't wipe your phone or look through your data, but a phone that's already faulty can fail on the bench, and a backup is the only way to recover from that.

Our setup guide walks you through it: moving everything across, your SIM, signing back into email, WhatsApp and more.

Yes, in the studio. If you bought your phone from us, it's £25, or £35 if you're switching between iPhone and Android (otherwise £40 and £50). Add setup help for £30. Bring your Apple ID or Google password, and turn off Stolen Device Protection on an iPhone before you come in.

For phones bought or repaired with us, quick help is free for as long as you own the phone: up to 10 minutes at a time, by phone, email or in the studio. Anything longer is a support session, £30 for 30 minutes.

Your purchases, warranty and help with any of them, in one place. Sign in at plus.calatech.co.uk with a code we email you.

21-27 Hollands Road Business Centre, Haverhill, CB9 8PU.

Monday, Tuesday, Thursday and Friday, 9am to 5:30pm. Wednesday, 12 to 5:30pm. Saturdays by appointment: call us on 01440 840844.

Not to buy, sell, collect or drop off. To see a particular phone, call or email us first and we'll have it ready. For repairs, booking online lets us make sure the part is ready for you.