Part exchange
Buy from us and trade in your old phone within 14 days. We pay you its trade-in price, plus 5%.
Checkout charges the full price of your new phone. Your trade-in is paid to you separately, the same day it arrives, with 5% added if you send it within 14 days of your order.
Get a priceMoving your data at home? Pay in full today and bring your old phone back within 14 days.
Before you come inMoving everything from one phone to another can take a while, so there are two ways to do it.
£25, or £35 between iPhone and Android
Leave both phones with us for 1 to 2 hours and we’ll move everything across. Your old phone’s trade-in value comes off the price of your new one, plus 5%.
Free
Pay the full price today and take your new phone home. We hold your trade-in price for 14 days. Move your data across, bring your old phone back within 14 days, and we pay you its trade-in price plus 5% by bank transfer.
We’ll send you step-by-step instructions for the transfer and for resetting your old phone.
Most hold-ups at the counter are a forgotten password, a phone that isn't backed up, or Stolen Device Protection. Ten minutes at home can save you an hour here.
You’ll need it to sign out of your old phone and into your new one.
Forgotten it? Change it at home, using your phone’s passcode: Settings → your name → Sign-In & Security → Change Password. If you don’t know the passcode either, start at iforgot.apple.com. Account recovery can take days, so don’t leave it until the day you come in.
Android
Know your Google account password, and your Samsung account password on a Samsung. Forgotten one? Reset it before you come in, at g.co/recover or account.samsung.com.
It’s there to protect you if your phone is stolen. Away from places your phone knows, like home and work, it adds a one-hour Security Delay before you can sign out of your Apple Account or turn off Find My. In the studio, that means an hour’s wait.
Turn it off before you leave home: Settings → Face ID & Passcode → Stolen Device Protection (Touch ID & Passcode on an iPhone SE). Turn it back on on your new phone.
Android
Newer Pixel and Samsung phones have Identity Check. Away from trusted places, it asks for your fingerprint or face before you can change these settings. Make sure your fingerprint or face unlock works before you come in.
Quick Start copies everything straight from your old iPhone to the new one, without a backup, and you can do it here in the studio. It can take an hour or more with a lot of photos, so pick one of the two options above.
Want a backup as well? Do it at home on Wi-Fi: Settings → your name → iCloud → iCloud Backup. If your iCloud is full, a month of iCloud+ is the quickest fix. A backup is a safety net, not a shortcut: it won’t make the move any quicker here.
Android
Smart Switch on a Samsung, or Copy apps & data on other phones, copies straight across too.
Two-step codes for your Apple Account, bank and email often arrive on your old phone. Keep it until your new one is signed in to everything.
Check your trusted phone number is up to date: Settings → your name → Sign-In & Security.
Some banking apps need setting up again on a new phone, with a text code or your card, so bring your card. If you use an authenticator app, like Google Authenticator or Microsoft Authenticator, move your accounts across before the old phone is erased.
Most UK networks let you move an eSIM while you set up the new phone. Some need you to contact them first, so check with yours before you come in.
We check every phone’s IMEI before we buy it. A phone reported lost or stolen, or blocked by a network, can’t be traded in.
Not sure which suits you? Call us on 01440 840844.
Do these in order, once your new phone is in your hand.
iPhone
Settings → your name → iCloud → iCloud Backup → Back Up Now.
WhatsApp too: WhatsApp → Settings → Chats → Chat Backup.
Android
Settings → Google → Backup → Back up now. On some phones it’s under Settings → System.
WhatsApp too: WhatsApp → Settings → Chats → Chat backup.
iPhone
Use Quick Start. Turn on the new iPhone and hold it next to the old one, then follow the steps.
Android
On a Samsung, use Smart Switch. On other phones, choose Copy apps & data when you set up the new one.
Don’t erase the old phone until you’re sure.
Open your photos, messages, WhatsApp and banking apps on the new phone. Make sure your two-step codes work there too, because some need the old phone to move them.
A phone still linked to your account can’t be reset, so we can’t buy it until this is done.
iPhone
Sign out of your Apple Account: Settings → your name → Sign Out. This turns off Find My and Activation Lock.
Android
Remove your Google and Samsung accounts: Settings → Accounts. This turns off Factory Reset Protection.
iPhone
Watch app → All Watches → the info button → Unpair Apple Watch.
Moving to Android? Turn off iMessage too: Settings → Apps → Messages.
Android
Galaxy Wearable → Disconnect, or unpair it in your watch’s own app.
Take out the SIM card, and any memory card. If you use an eSIM, move it to your new phone first. Erasing the old phone removes it.
iPhone
Settings → General → Transfer or Reset iPhone → Erase All Content and Settings.
Android
Samsung: Settings → General management → Reset → Factory data reset.
Pixel: Settings → System → Reset options → Erase all data.
Still got its original box? Use that instead. A flawless, boxed phone can earn a bonus.
Put it in the box your new phone came in, with a note of your name and order number. Stick on the free tracked label we email you, and hand it in at any Post Office. Keep the receipt.
Every phone we buy is wiped again before it’s sold on, even if you’ve already erased it.
Ask, and we’ll send you a certificate for the wipe.
If the condition isn’t what you picked, we’ll send photos, a video and a new offer. Accept it or say no.
No. Checkout charges the full price of your new phone. Your trade-in is paid to you separately, the same day it arrives.
Yes, once it’s reset. A phone still linked to your account can’t be reset or reused, so we can’t buy it until you can sign out. You can change the password on the phone with its passcode, or start at iforgot.apple.com.
That’s Stolen Device Protection. Away from home or work, it makes you wait an hour before you can sign out or turn off Find My, so a thief can’t do it quickly. Turn it off at home before you come in, and back on on your new phone.
No. Quick Start copies everything from your old iPhone to the new one directly, and you can do it in the studio. A backup is still a good safety net.
Buy anything from us and send us your old phone within 14 days of your order, with a note of your name and order number in the parcel. We add 5% to its trade-in price. It’s paid by bank transfer. In the studio, if you’re trading in on the spot, it can come off your new phone there and then instead.
14 days from your quote.
No. You can sell us your phone any time. The extra 5% is for trade-ins that go with an order from us, whatever you buy.
We still buy it. Choose Damaged or Faulty when you get your price.
We’ll get in touch. You can remove it without the phone: sign in at icloud.com/find, or remove it from your Google account’s device list.
Yes. It’s £25, or £35 between iPhone and Android, and we ask you to leave both phones with us for 1 to 2 hours. Or take your new phone home, move everything yourself with our step-by-step instructions, and bring your old phone back within 14 days.
