• A clear grading systems to help explain the differences - found here.

• View devices in person by scheduling appointments at our office. Contact us here.

• To check you'll be happy with the item, we can send you a personalised video or photos of what you have purchased prior to dispatch. Just request this on our contact form here

• 30-Day Money-Back Guarantee + FREE and EASY returns if the device’s condition isn’t as expected.

• All batteries meet our minimum health standards (e.g., 83% / 85% or higher) and have been drain tested to ensure they discharge at the correct rate. (For Clearance listings, battery health may vary).

• We offer a free battery replacement within a 30-Day period if you're not satisfied with the battery life, and it falls below our standards upon a re-test.

• The option to fit a new battery to a phone prior to purchase is available. If you would prefer a new one for peace of mind, just get in touch with the team and we'll work it out with you!

• Battery Re-Fresh Guarantee, and how we test phone batteries! Read about it here. /

Not at all! Our refurbished devices are thoroughly tested and perform just as well as new ones. If there’s ever an issue, we’re here to help—so you can buy with confidence.

We’ve got you covered! If your device develops a fault (not caused by accidental damage), we’ll repair or replace it for free. It’s our way of giving you peace of mind.

We get it—sometimes things just don’t feel right. That’s why we offer a 30-day return policy. Let us know, send it back in its original condition, and we’ll sort a refund or exchange for you, no hassle.

Our Certified range is all about keeping things 100% original. For our other ranges and conditions, we sometimes use premium (only the best available on the market!) aftermarket parts if genuine ones aren’t available.

Of course! If something’s not quite right, or if you just need help with getting set up, just reach out to us. We’re here to help and will do everything we can to get you up and running.